Refund Policy

This policy covers refunds for SnapWords’ paid subscription plans (Teacher and School). Payments are processed by our payment provider, Paddle.com, who act as the merchant of record and handle billing on our behalf.

1. Free Plan & Beta Accounts

SnapWords has a free plan, so you can try the service before subscribing — no payment or card is required to evaluate it. Our free beta period ended on 31 August 2026; teachers who signed up during the beta keep unlimited free access permanently.

2. Cancellations

You can cancel your Teacher or School subscription at any time from your billing page. Cancelling stops future renewals; you keep access to paid features until the end of the billing period you’ve already paid for. We do not provide partial refunds for unused time in a billing period.

3. Refund Requests

If you believe you were charged in error, were double-billed, or experienced a technical issue that prevented you from using the service, contact us within 14 days of the charge at hello@snapwords.net with your account email and the transaction date. We review refund requests on a case-by-case basis and aim to respond within 3 business days.

4. How Refunds Are Issued

Approved refunds are processed by Paddle back to your original payment method, and typically appear within 5–10 business days depending on your bank or card issuer.

5. Contact

Questions about a charge or this policy? Email hello@snapwords.net.