Refund Policy

This policy covers refunds for SnapWords’ paid subscription plans (Teacher and School). Payments are processed by our payment provider, Paddle.com, who act as the merchant of record and handle billing on our behalf.

1. Free Trial & Beta Access

SnapWords offers a free beta period with full access to all features. Anyone who signs up before the beta ends (31 August 2026) keeps unlimited free access permanently, so no payment is required to fully evaluate the service before subscribing.

2. Cancellations

You can cancel your Teacher or School subscription at any time from your billing page. Cancelling stops future renewals; you keep access to paid features until the end of the billing period you’ve already paid for. We do not provide partial refunds for unused time in a billing period.

3. Refund Requests

If you believe you were charged in error, were double-billed, or experienced a technical issue that prevented you from using the service, contact us within 14 days of the charge at hello@snapwords.net with your account email and the transaction date. We review refund requests on a case-by-case basis and aim to respond within 3 business days.

4. How Refunds Are Issued

Approved refunds are processed by Paddle back to your original payment method, and typically appear within 5–10 business days depending on your bank or card issuer.

5. Contact

Questions about a charge or this policy? Email hello@snapwords.net.